Gravity Marketing Agency LLC · Last updated: 17 September 2026
1. Introduction
This Privacy Policy explains how Gravity Marketing Agency LLC ("we," "us," "Company"), 34 N Franklin Ave, Pinedale, WY 82941, collects, uses, and shares information.
Scope. This Policy applies to all websites, platforms, products, services, and features operated by Gravity Marketing Agency LLC, including those offered at gravitymarketing.agency and gravitymarketingsuite.com and any subdomain of either.
All products and services offered on these properties, whether marketing services, software platforms, AI-powered services, or any product or feature we add in the future, are owned and operated by Gravity Marketing Agency LLC. "Gravity Marketing Suite" is a platform operated by Gravity Marketing Agency LLC, and the individual products and services offered through it are provided by Gravity Marketing Agency LLC.
Where this Policy says "we," "us," or "Company," it means Gravity Marketing Agency LLC in all cases, regardless of which property, product, or brand name you accessed our services through.
2. Whose information we handle
• Prospects and clients — business owners and their staff who contact us, evaluate, purchase, or use any Gravity product or service.
• Our clients’ customers and contacts — the end customers, leads, and contacts of businesses that use our products. We process their information as a service provider on our client’s behalf, under our client’s direction. Our client, not Gravity, determines why that information is collected and how it is used.
• Visitors to any Gravity website or property.
• Applicants and partners — people who apply to work with us or refer business to us.
3. Information we collect
This section describes categories of information across all Gravity products and services. Not every category applies to every product; what we actually collect depends on which services a client uses and what they choose to provide.
From prospects and clients
• Identity and contact: name, business name, legal entity name, job title, email, phone, mailing and business addresses.
• Business profile: industry, services offered, service area, hours, pricing, staffing, business licenses and credentials, years in business, and business documents and materials you provide.
• Account and authentication: login credentials, account settings, preferences, permissions, and roles.
• Billing and financial: payment method details (processed and stored by our payment processors, not by us), billing address, tax identification and registration numbers, invoices, and transaction and usage history.
• Communications with us: emails, messages, support tickets, call recordings and transcripts of calls with our team, meeting recordings and notes, and onboarding responses.
• Content and materials you provide: documents, images, logos, brand assets, website content, product and service information, price lists, FAQs, policies, scripts, and any other material you supply for us to configure or deliver a service.
• Third-party account access: credentials, tokens, or authorizations you grant us to connect services on your behalf, for example advertising, social media, review, analytics, calendar, telephony, e-commerce, or CRM platforms.
From our clients’ customers and contacts, processed on our client’s behalf
• Identity and contact: name, phone, email, address, and other details a person provides when contacting our client.
• Communications content: the content of calls, text messages, chat sessions, emails, social messages, and voicemails, including audio recordings and transcripts where the service records them.
• Service and transaction information: appointment and booking details, service requests, order and purchase history, quotes, invoices, payment status, and related notes.
• Feedback and reviews: ratings, reviews, survey responses, testimonials, and related correspondence.
• Consent and preference records: records of consent given or withdrawn, including messaging, marketing, cookie, and recording consent, opt-in and opt-out status, communication preferences, and the time, method, and source of that consent.
• Marketing and engagement data: campaign interactions, email opens and clicks, form submissions, page views, lead source and attribution data, and identifiers associated with those interactions.
• Location information: service addresses, general geographic area, and similar location details a person provides or that are inferred from the information they give.
Automatically, from our websites and the products we operate
• Device and technical data: IP address, browser type and version, operating system, device identifiers, language settings, and diagnostic and error data.
• Usage data: pages and screens viewed, features used, dates and times of access, referring pages, session duration, and click and interaction data.
• Cookies and similar technologies: including tag management, analytics, and advertising technologies. See Section 9.
• Communications metadata: phone numbers involved in a call or message, timestamps, call duration, delivery and failure status, and routing information.
From third parties
• Publicly available business information, for example business listings, websites, and public directories, used to prepare and configure services.
• Information from platforms you connect to our services.
• Information from service providers, partners, and referral sources.
Sensitive information
We do not seek sensitive personal information, such as government identification numbers beyond business tax identifiers, health information, precise geolocation, biometric data, or information about children. Please do not provide it, and instruct your customers not to provide it, through our services. If it is provided to us incidentally, we handle it in accordance with this Policy and applicable law.
4. How we use information
• To provide and operate our products and services, including configuring, building, training, and maintaining them for each client.
• To perform services on our clients’ behalf, including answering and routing communications, qualifying and following up with leads, scheduling appointments, requesting and managing reviews, delivering marketing campaigns, building and maintaining websites and digital properties, recording consent, and logging interactions.
• To process payments and manage accounts, including subscriptions, trials, usage billing, and the trial-to-paid conversion described in our Terms.
• To communicate with you, including service notices, billing and pre-charge reminders, support responses, product updates, and marketing, which you may opt out of.
• To improve, secure, troubleshoot, and develop our products and services.
• To comply with law and to establish, exercise, or defend legal claims.
How we use AI. Some of our products use artificial intelligence to conduct or assist with communications, generate content, and automate tasks. Information may be processed by AI service providers to deliver those features. We do not sell personal information to AI providers, and we work with providers under terms intended to prevent the use of client data to train third-party public models. Our clients remain responsible for the accuracy of information they provide, as described in our Terms.
5. Communications recording and monitoring
Some Gravity products record, transcribe, log, or store communications, including phone calls, text messages, chat sessions, and emails, in order to deliver the service and allow our clients to review them.
Where a product records calls, it is configured as a standard feature to provide a recording disclosure to callers and to request messaging consent where applicable.
Our clients remain responsible for providing any legally required notice, obtaining any legally required consent, and complying with all applicable recording, wiretap, communications, and consent laws in every jurisdiction where they and their contacts are located, as described in our Terms.
6. Advertising, analytics, and how we share information
We use analytics and advertising technologies, including tools provided by Google and Meta, to understand how our site is used and to measure and improve our marketing. These technologies may collect information about your device and browsing and may share it with those providers. Under some state privacy laws, such as the California Privacy Rights Act and the Texas Data Privacy and Security Act, the use of advertising technologies like these may be considered "sharing" or "selling" personal information for targeted advertising.
You can opt out. To opt out of targeted advertising, or of the sharing of your information for that purpose, email [email protected]. We action the request and confirm it by email. You can also control cookies through your browser, as described in Section 9.
We also share information with service providers and subprocessors that power the Service, including the Gravity Marketing Suite platform, telephony and SMS carriers, Whop Inc. and Stripe, Inc., consent management and privacy compliance providers, Google, and Meta; with our client, for calls and messages we handle on their behalf; with authorities where legally required; and in connection with a business transfer.
7. Data retention
Client account data, communications content, recordings, and transcripts are retained while the account is active and for thirty (30) days after cancellation, after which they may be deleted unless longer retention is required by law or necessary to establish, exercise, or defend legal claims. Some products apply shorter default retention periods for stored recordings; these are described in the product’s settings or documentation. Usage and diagnostic data may be kept for a shorter period for analytics and security. Aggregated or de-identified data that cannot reasonably identify a person may be retained indefinitely.
8. Your rights and choices
Contact [email protected] to access, correct, or delete your information. Depending on your state, for example under the California Privacy Rights Act or the Texas Data Privacy and Security Act, you may have rights to access, delete, correct, or opt out of targeted advertising and sharing. Your callers should contact the business they called, which is our client, for requests about their information.
9. Cookies and tracking
We use essential cookies and, through our tag-management setup, analytics and advertising technologies. You can control cookies via your browser; disabling some may affect functionality.
10. Transfers, security, children, links
Information may be processed in the United States and in other locations where our providers operate. We use reasonable security measures but no system is perfectly secure. The Service is intended for businesses and is not directed to children under 16. Our site may link to third-party sites we do not control.
11. Changes; Contact
We may update this Policy. Material changes are posted here with a new "last updated" date.
Contact:
Gravity Marketing Agency LLC
34 N Franklin Ave, Pinedale, WY 82941
+1 (307) 323-4123 ·